COVID 19 Information & Tele-audiology

As you are aware, Australia is currently impacted by the spread of COVID-19. Please be assured that we are taking all reasonable precautions to be safe and to ensure we continue to be of service to you.

Our Camberwell & Rowville Clinics are open and operational.
True Hearing are taking practical steps to ensure that our staff, patients and our broader community are provided with a healthy environment.

We are asking all patients and staff not to enter the premises if:

  • You are experiencing fever, cough, sore throat or shortness of breath
  • You have returned from overseas travel in the last 14 days
  • You have had close contact with someone diagnosed or suspected of having Coronavirus

We continue to ensure high hygiene standards with regard to medical devices and test equipment, including practicing proper hand sanitising procedures and cough

We are closely following advice received from Department of Health, as well as the World Health Organisation (WHO), regarding precautions that are needed to minimise risks concerned with COVID-19. For further information related to COVID-19 please refer to  .

True Hearing may be able to provide a home visit service or remote hearing aid fine tuning (depending on your hearing aid model and technology). The Hearing Services Program has announced additional support for clinics and patients in relation to claiming these services.

True Hearing is also excited to be able to offer hearing health through Teleaudiology. Like most health solutions, hearing health advice is commonly administered through in-person consultations. The importance of hearing health during the COVID-19 outbreak should not be overlooked, however, and this is where True Hearing can help. The remote care technology allows hearing aid wearers to speak to our Audiologists through video calling, using your smartphone or tablet, and for the Audiologists to carry out programming adjustments remotely on certain devices, so you don’t have to attend the clinic unnecessarily.

If you have any questions, or would like to make or reschedule an appointment, please contact us on 9889 4915 or email us at

Let's discuss your hearing needs

Arrange a hearing test and consultation

Request a call back

Please complete the below form and one of our friendly staff will call you shortly
  • This field is for validation purposes and should be left unchanged.

Hearing tests check a person's ability to hear the loudness and pitch of sounds. Some reasons why you may need a hearing test include ringing in your ears, others companing that you talk too loud or watch the TV on high volume, or simply you have trouble hearing conversations.

While there's no replacement for a consultation with a hearing-care expert, our free online hearing screening can provide some quick and useful feedback about your hearing. The screening should be carried out in quite space and all you need is a pair of headphones!

Type your details to start your free hearing test